This is a long story that I am trying to keep as short as possible, but I am getting a run around worse than the pope in an abortion clinic!!! So, here goes, I have a 1/2 inch Husky Air Impact Wrench that I purchased about 5 years ago from the Home Depot, It cost me about $200, it is a professional tool with a LIFETIME warranty. It broke down on me so I took it in to the Home Depot store where I purchased it, after over an hour of a wild goose chase and employees passing the buck, I finally ended up leaving it with the tool rental department, where their tool technician would look at it over the weekend, He called me on monday and told me that is was indeed worn out, but has lifetime warranty so, to come in and they would give me a store credit for the $200 seeing as it is a discontinued product, and they now only offer an inferior consumer quality product which is a 1/4 of the price, Satisfied, I went in to receive my credit today and was sent on another wild goose chase, explaining my story about 5 times to unprofessional employees who would not listen to my whole story, (I stayed calm and was polite.) Finally the manager came to me and explained that being I purchased the tool over 4 years ago, it would no longer be in their records, so he directed me (passed the buck) to the Authorized Husky Tool dealer in my city who he assured me would take care of my problem, and if they didnt help me he would take care of me. I went, they said they didnt deal with this Husky line, they deal with the Campbell Hausfield line, the one I have is Florida Pneumatic Husky, and that I should go back to the Home Depot...so I did, the manager said, I am sorry sir, this is out of my hands, I cannot go any further. I politely (nearly clenching my teeth), said okay, I'll talk to you soon and went home.
In the Manual it states that the home depot will cover the warranty, but, they wont. so, any suggestions?
PS, Here is the warranty word for word from the manual...
"Lifetime Warranty: The Home Depot warrants this Husky Air Powered tool to the original user to be free from defects in material and workmanship. If you beleive that this tool is defective, return the tool with proper proof of purchase, to the Home Depot store. If the Home Depot determines that this Husky Air Powered tool is defective and covered by this warranty, The Home Depot will repair or replace this tool free of charge."